Reference

Your Rights and Our Legal Framework

When you open an account with us, you're entering into a clear agreement about how we handle your funds, data and account access.

Account ownership & accessDeposit and withdrawal termsYour data and privacy rightsDispute and contact paths
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LEGAL CONTACT

How to Reach Us About Legal Matters

Team online

Live Chat

Open your account and head to the Help menu in the lobby. Our team responds to legal inquiries Monday–Sunday, 08:00–23:00 Jakarta time. We handle account disputes, withdrawal holds and terms clarification.

Email Support

Send formal requests to our legal team at [email protected]. Include your account username, deposit method and a clear description of your issue. We acknowledge receipt within 24 hours and resolve most cases within 5 business days.

Account Notifications

Important legal updates — policy changes, account holds, verification requests — arrive as in-app alerts and SMS to your registered phone number. Check your account settings to confirm your contact details are current.

ACCOUNT PROTECTION

How We Protect Your Data and Account

Data Retention & Deletion

We keep your transaction history, deposits and withdrawals for seven years to comply with anti-fraud rules and resolve disputes. Account closure requests delete personal data within 30 days, except where law requires longer retention. Request deletion via email support.

Cookies & Tracking

We use cookies to track login sessions, remember your language and preferred game, and detect fraudulent access. Reject non-essential cookies in your browser settings; essential ones stay active to keep your account secure. See our privacy notice for the full cookie list.

Account Security Measures

Your password is encrypted and never stored in plain text. Withdrawals require verification against your registered deposit method. Two-factor authentication is available in your Account Settings. We log every login and flag unusual activity for manual review.

Third-Party Integrations

Payment providers DANA, OVO, GoPay and QRIS handle your deposit and withdrawal flows under their own terms. We do not share your personal ID number or banking details with game studios or marketing partners. Verify payment status directly in your transaction history.

Dispute & Chargeback Rights

If you believe a withdrawal failed, a deposit did not credit or your account was accessed without permission, file a dispute via [email protected] within 90 days. We investigate with payment providers and respond within 10 business days with evidence and resolution.

Request Your Data

You have the right to ask for a copy of all data we hold — account details, game history, deposits, withdrawals and device logs. Submit a Subject Access Request to [email protected]. We provide the file within 14 business days at no cost.

Legal Questions Players Ask

Your account remains open and your funds stay in your wallet. We do not automatically close inactive accounts or charge dormancy fees. To reactivate, log in with your username and password. If you've forgotten your password, use the reset link on the login page or contact support.

Yes, for your protection. The first time you withdraw, we verify your identity and payment method against your deposit. This takes one to three business days. Subsequent withdrawals usually clear faster. We may hold a withdrawal longer if we detect unusual activity or if payment providers flag a transaction as high-risk.

You own your account. We do not sell your personal data, game history, or deposit details to third parties. We share only essential information with payment providers to process DANA, OVO, GoPay and QRIS transactions. Game studios see only that you played a game; they do not see your deposit amount or real name.

Contact support immediately via live chat or email. Do not log back in. We lock your account, review login logs, and check for unauthorized deposits or withdrawals. You must provide your registered email and phone number to verify ownership. Most cases are resolved within 48 hours.

We retain all deposits, withdrawals and game bets for seven years. You can view your full history in your Account > Transactions section anytime. This record is used to resolve disputes, comply with anti-fraud law, and help you verify your own spending.

If your withdrawal hasn't been sent to your payment provider yet, you can cancel it in your Wallet > Pending Withdrawals. Once your payment provider (DANA, OVO, GoPay or QRIS) processes it, cancellation is not possible — you must contact your bank or payment app. Ask support for the transaction ID so your payment provider can help.

Log into your account and go to Account > Legal Documents. You'll find the full Terms of Service, Privacy Policy and Cookie Notice. You can also email [email protected] to request a copy. We update these documents when needed and notify you by in-app alert and email.

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